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Pindrop: Only 34% of call centers are prepared to fight fraudsters

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Jun 14, 2021

Employees wearing protective masks work inside a call centre run by Uttar Pradesh state police during an extended lockdown to slow the spreading of coronavirus disease (COVID-19) in Lucknow, India


Fraud at the agent level decreased during the pandemic, but 57% of survey participants told Pindrop they were seeing more fraud attacks.Read More

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