Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by Zendesk Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services.…
Capturing the trillion dollar opportunity with autonomous professional services
Presented by Certinia Every professional services leader knows the feeling: a pipeline full of promising deals, but a bench that’s already stretched thin. That’s because growth has always been tied…
The next AI battleground: Google’s Gemini Enterprise and AWS’s Quick Suite bring full-stack, in-context AI to the workplace
The friction of having to open a separate chat window to prompt an agent could be a hassle for many enterprises. And AI companies are seeing an opportunity to bring…
The most important OpenAI announcement you probably missed at DevDay 2025
OpenAI’s annual developer conference on Monday was a spectacle of ambitious AI product launches, from an app store for ChatGPT to a stunning video-generation API that brought creative concepts to…
Echelon’s AI agents take aim at Accenture and Deloitte consulting models
Echelon, an artificial intelligence startup that automates enterprise software implementations, emerged from stealth mode today with $4.75 million in seed funding led by Bain Capital Ventures, targeting a fundamental shift…
Nvidia researchers boost LLMs reasoning skills by getting them to ‘think’ during pre-training
Researchers at Nvidia have developed a new technique that flips the script on how large language models (LLMs) learn to reason. The method, called reinforcement learning pre-training (RLP), integrates RL…
Will updating your AI agents help or hamper their performance? Raindrop’s new tool Experiments tells you
It seems like almost every week for the last two years since ChatGPT launched, new large language models (LLMs) from rival labs or from OpenAI itself have been released. Enterprises…
Together AI’s ATLAS adaptive speculator delivers 400% inference speedup by learning from workloads in real-time
Enterprises expanding AI deployments are hitting an invisible performance wall. The culprit? Static speculators that can’t keep up with shifting workloads. Speculators are smaller AI models that work alongside large…
Weaponized AI can dismantle patches in 72 hours — but Ivanti’s kernel defense can help
Adversaries from cybercrime gangs to nation-state cyberattack squads are fine-tuning weaponized AI with the goal of defeating new patches in 3 days or less. The quicker the attack, the more…
When dirt meets data: ScottsMiracle-Gro saved $150M using AI
How a semiconductor veteran turned over a century of horticultural wisdom into AI-led competitive advantage For decades, a ritual played out across ScottsMiracle-Gro’s media facilities. Every few weeks, workers walked…